Returns & Refunds Policy

Last updated: October 26, 2026

At Moments to Keep, every personalized gift is created with care. We want you to love your order, and we're here to help if something isn't right.

Personalized & Custom-Made Products

Because personalized products are created specifically for you, we generally do not accept returns or exchanges for change of mind, personal preferences, or ordering mistakes.

This includes items customized with names, photos, messages, or other personal details.

This policy does not affect your rights if an item arrives damaged, defective, incorrect, or not as described.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number

• A description of the problem

• Clear photos of the item and packaging, if applicable

Once we've reviewed your request, we'll work with you to find an appropriate solution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

Order Cancellations & Changes

If you need to cancel your order or update your personalization details, please contact us as soon as possible.

Because personalized orders may enter production shortly after purchase, we cannot guarantee that changes or cancellations will be possible.

If production has already started, cancellation may not be available, except where required by applicable law.

Photo & Personalization Details

Please review all names, dates, messages, uploaded photos, and other customization details carefully before placing your order.

We cannot guarantee refunds or replacements for errors in information provided by the customer.

If an error occurs on our part, we'll work to make it right.

Returns for Non-Personalized Products

For products that are not personalized or custom-made, return eligibility depends on the product and applicable consumer protection laws.

Please contact us before sending any item back so we can review your request and provide instructions.

Refunds

If a refund is approved, it will generally be issued to your original payment method.

Processing times may vary depending on your bank or payment provider.

Any refunds required by applicable consumer protection laws will be handled in accordance with those laws.

International Orders & Consumer Rights

We serve customers in eligible destinations worldwide.

Return and refund rights may vary depending on your country or region.

Nothing in this policy limits or excludes any consumer rights or legal guarantees that cannot be waived under applicable law.

Contact Us

If you have questions about a return, refund, cancellation, or issue with your order, please contact us.

Email: @gmail.com

You can also reach us through our Contact Us page.